Terms & Conditions | J94 Design
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Terms & Conditions

Sketches & Design;

  • Customers will receive sketches 5-15 Business days after receiving the deposit for the project.

  • Customers can modify sketches x3 times, any extra modifications are subject to extra fees

  • Customers must confirm measurements and design before we create the order sheet. Most of the pieces are going to be 1 ½’’ to 2 ¾’’ shorter/longer per side if the piece is not built on site. This will ensure that the piece fits perfectly.

  • By signing and approving your sketches you are aware of the unit's dimensions and agree with the dimensions.

  • If we are trying to match new cabinets/doors to a current unit that is already installed in the house, we will try to produce a close match but we cannot guarantee a 100% perfect match.

  • Last-minute modifications could delay your project.

  • We will verify the stain color or Paint with the customer, please be advised that each piece of wood (even the same material) can absorb the paint/stain differently and patterns can be different on each piece used in the project. Wood patterns are always different and we cannot predict them

  • If a customer provides sketches and measurements our team will strictly go by that, please take in consideration every aspect when providing a sketch. E.g (trimming, material thickness, type of material and any other detail) if a detail is missing our team will finish with standard procedures. E.g (if the customer wanted a wider door rail but it is not specify in the sketch, we will do a standard 2 ½’’ rail for the shaker door or if the material thickness is not specify, our crew will decide between ¾ or ⅝ thickness)

Production;

  • All units are made to order.

  • Our production time is from 8 - 24 Weeks after sketches are approved.

1-Year Warranty;

  • J94 Global Enterprises. warrants all products and the labor provided to the original consumer/purchaser to be free of defects in materials and workmanship for a period of 1 (one) year from the date of purchase as it is listed above unless further specifc warranties are extended herein. This warranty is only applicable to products that are supplied by J94 Global Enterprises. and is not transferable to subsequent owners. The overall terms of the replacement parts or products are deemed original for the purpose of this warranty. This warranty is in lieu of any and all other warranties expressed or implied by others.

  • Natural wood varies in colour, characteristics will exhibit subtle changes as it ages. Cabinet colors may lighten or darken over time. Exposure to direct sunlight, smoke, and other environmental conditions may also affect the color over time. These color variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.

  • This warranty shall become null and void if the cabinets and/or materials are in any way modified. Furthermore this warranty does not apply to cabinet damage by misuse, neglect, abuse, exposure to moisture, exposure to extreme temperatures, normal wear and tear, abnormal use, effects of excessive dryness such as splitting or excessive shrinking, burns, food stains, chemical stains, and/or acts of God. In the event that a defect in materials or workmanship under normal use, and within the warranty period is identified, J94 Global Enterprises. at its discretion and upon inspection by an authorized representative will repair, replace or issue a credit adjustment of the defective component and those other components integrally associated with it. If the warrant-able product is no longer in current production, an alternate solution will be sought out. The original proof of purchase must be presented when requesting warranty service. Specific Warranty

  • Door hinges and drawer slides used in J94 Global Enterprises. products carry with them a 10-yr warranty through the manufacturer if failure occurs under normal use. All accessories carry a one year warranty from original manufacturer, not J94 Global Enterprises. Installation fees are not included.

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  • Laminate Countertop Warranty Policy 1 Year Warranty

  • J94 Global Enterprises. warrants its laminate countertops and the labor provided to the original consumer/purchaser to be free of defects in the workmanship and materials under normal residential use for a period of 1 (one) year from the date of purchase as it is listed above unless further specific warranties are extended herein. J94 Global Enterprises. will not warranty any accessories or other products sold with or as part of any laminate countertop that were not sold by J94 Global Enterprises. This warranty is only applicable to products that are supplied by J94 Global Enterprises. and is not transferable to subsequent owners. The overall terms of the replacement parts or products are deemed original for the purpose of this warranty. This warranty is in lieu of any and all other warranties expressed or implied by others.

  • Plastic laminate products by their nature are subject to minor surface imperfections and slight irregularities and may contain some color variations and/or small particles of foreign matter. Any imperfection that falls within the acceptable limits as established by the laminate manufacturer will not be considered defective.

  • This warranty shall become null and void in any of the following instances:

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  • If the laminate countertop and/or materials are in any way modified after they have been installed.

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  • Improper installation not done by J94 Global Enterprises. installers.

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  • Cracks, chips, scratches and/or breakage not due to defects in material or workmanship.

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  • Countertop substrate swelling, de-lamination or seam separation due to water penetration. This includes however is not limited to areas such as caulking next to walls, in seams such as miter joints and around sink cut outs or other textures.

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  • J94 Global Enterprises. will not warranty any laminate countertops where a sink and/or dishwasher have been installed on or near seams. This includes however is not limited to corner sink applications.

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  • If the laminate countertop has damage by misuse, neglect, abuse, exposure to moisture, exposure to extreme temperatures, normal wear and tear, abnormal use, burns, food stains, chemical stains, and/or acts of God.

  • In the event that a defect in materials or workmanship under normal use, and within the warranty period is identified, J94 Global Enterprises. at its discretion and upon inspection by an authorized representative will repair, replace or issue a credit adjustment of the defective component and those other components integrally associated with it. If the original countertop was delivered and installed by J94 Global Enterprises., the replacement top will be delivered at no additional cost to the original delivery address. J94 Global Enterprises. is also responsible for the removal and re-installation of the new top. Items such as paint, wallpaper, tile, electrical, plumbing or any incidental costs are the responsibility of the purchasers. If the warrantable product is no longer in current production, an alternate solution will be sought out. The original proof of purchase must be presented when requesting warranty service. Tips For Keeping Your Countertops Looking New

  • • Use cutting boards; do not cut directly on laminate countertops.

  • • Be careful when moving heavy items, dragging or dropping items can cause damage to your laminate countertop.

  • • Use hot plates when placing hot dishes on your counter. Extreme heat can cause cracking, burn spots, and delamination (bubbles).

  • • Seams and finished ends are most susceptible to water damage as liquids can enter in these areas which causes the laminate to separate. Wipe any liquids up immediately

  • • Clean countertops with mild soap and water, wipe down with a dry cloth. Repeat on tougher stains.

Delivery & Installation;

  • Once the unit is ready, our team will reach out to the customer to arrange a delivery day and installation if required.

  • The outstanding balance must be paid in order to secure and confirm the delivery/installation date, our team can hold a possible delivery date up to 48 hrs before offering that date to a different customer waiting for delivery/installation. This gives the customer a 48hr window to pay the outstanding balance and secure the date.

  • Delivery is not included unless it is indicated in the estimate/invoice

  • Please be advised, Weather will affect your delivery, if the weather conditions are not appropriate, for safety reasons. We must reschedule to a different day and time.

  • Customers are allowed to reschedule their delivery/installation to the next available date.

  • Installation is not included unless it shows in the estimate/invoice

  • Trim & Crown molding is not included unless that is shown in the estimate/invoice

  • When a unit is a wall-to-wall unit, our team will leave 2’’ - 3’’ on each side for proper fitting, these gaps can be covered with spacers, this is to ensure a good and appropriate fitting.

  • Our crew can be at the installation as early as 07:00 AM and stay at the jobsite as long as needed to finish/advance/complete the job.

  • All touch-ups are done at the end of the installation and some of them during the install.

  • Doors are done with Plum Creek MDF while gables, fillers, trim and moulding are done with standard MDF which can change the shade of the colour, using Plum Creek MDF for doors, gables, fillers, trim and moulding must be done as an add-on (upcharge) and it has to be reflected in the estimate.

  • While installation new issues may delay the installation such as wall level, ceiling level, flooring level and other aspects.

  • Baseboards must

  • Installation could possibly take more than expected if the team encounters any problems.

  • The average installation time is 1-3 Business Days this time could increase or decrease depending on any problems that our installation crew could encounter.

  • The customer must request trim and finishing to cover gaps between the unit and the wall.

  • Please confirm with our staff that your delivery is included, if Delivery is not listed on the invoice, then it is not included and you must arrange your delivery and request an estimate.

  • Customers must have the area clear and open before our crew arrives.

  • Our crew is not responsible for cleaning the area

  • If the customer provides cleaning supplies and equipment, our crew is more than happy to quickly sweep and vacuum. This cannot be guaranteed.

  • Our crew cannot move any outlets, they cannot do any type of Plumbing or electrical work, they will stick to only securing the unit and setting up fillers and trim.

  • Door adjustment and unit adjustment is done based on 3 references; your walls, floors and ceiling, if this 3 references are not straight could make your unit misaligned

  • Please be aware that during the installation a loud machine will be running our loud noise from our crew working on your project.

  • The admin can authorize a delivery and installation with an outstanding balance but the installation/delivery crew can be call off if at any moment the admin thinks the customer won’t pay the outstanding balance, e.g. (The customer won’t pay until the installation is completed)

  • If an installation cannot be completed due a problem with a wall or any others that must be addressed by the customer, the installation will be delayed and the crew will leave the units at the customer house until everything is ready for installation. E.g (Walls are missing studs, customer wants electrical or plumbing work done, electrical or plumbing could be possibly on the way and a licensed technician would have to move electrical or plumbing)

  • Whenever installing units in small spaces, walls could be damaged, our crew takes pride in being careful but scratches and dents could happen, and our crew will happily touch up any minor damages but our crew and J94 Global Enterprises are not responsible.

  • If your wall has wallpaper, please be advised that it is possible that your wallpaper gets damaged during the installation, please make sure to have extra wallpaper on-site or install your wallpaper after the installation is done. J94 Global Enterprises is not liable for damages to your wallpaper or paint.

  • J94 Design are no liable when delaying, rescheduling an installation, an ongoing instalaltion, or deliveries.

  • If your door trim, baseboards, crown molding, or any other trim gets damaged during an installation our crew will happily replace/fix it once the customer supplies it with new material.

  • Customers must provide their own fireplace and hardware, J94 Global Enterprises are not responsible for any warranty for any fireplaces, hardware, or equipment installed in the units.

  • Our installation Crew will test your fireplace before leaving to ensure your unit is working properly.

  • Our installation crew will show you how to take care of your unit and how to clean any hardware if special care is required such as cleaning your fireplace electric unit.

  • We do not install Gas Fireplaces, they must be ready and installed by a licensed technician, J94 Global Enterprises installation crew will only frame, build, and install the accent wall on top of your already installed gas fireplace.

  • Please, be aware that last-minute cancellations for deliveries and installations do not entitle the customers to any discounts or refunds, unfortunately, these factors are off our hands and we do our best to stick to our scheduled dates and times.

  • If a dispute were to happen and the customer shows aggressive racism or any other type of strong aggressive behavior, our crew will leave the area. Customers are not entitled to refunds or discounts and the customer will have to find a new company to finalize the installation at their own cost.

  • At the moment of the installation each module/cabinet could be adjusted and measurements can be different by 1/16’’ - 3’’ depending on the adjustment needed due different factors like wall inclination, level of the floor and many other reasons.

  • Last-minute modifications on site cannot be done with a verbal agreement, if the customer decides to make a sudden change, a new modification agreement has to be signed before this can be done.

  • Our crew will organize all off cuts (garbage) customers must do the disposal unless the disposal was charged to the customer and reflected in the estimate.

  • While doing an installation our crew requires space, we understand as a customer you want to ensure our crew is doing a great job but we do not accept customers standing right beside our staff while they are doing an installation and/or built-in, this can create a lot of stress to our steam and it can lead to mistakes that J94 Global Enterprises won’t be liable for.

  • Once our team is done, they will allow you 5-10 minutes to inspect the unit. If you are not comfortable or you want our crew to fix or touch up something, you must inform our team right away since our crew has inspected the unit.

  • All of our units are hand-made, please expect to have details in your unit.

  • Our crew will try to finish as fast as possible, most of these installations are done in 1-2 Business days but there is a possibility that we have to schedule extra days to finish your installation due to unforeseen circumstances.

Payments, Disputes, Ownership & Others;

  • We require a 50% or 50% deposit in order to create an order sheet, once you receive a payment confirmation your production time starts running. Once the deposit is received, this will be used to pay for all materials and the cost of production. (Deposits of any amount are is non-refundable)

  • In the event of the installation getting done without the final payment for any reason, our office will reach out at some point to collect the final payment and the installation will be paused until final payment is done. Once we receive the final payment we will schedule a new installation window to complete the project.

  • Sometimes our project manager assigned to the customer can give the customer ADD-ONS without extra cost as a courtesy, if the customer refuses to pay the outstanding balance for any reason, these add-ons will be calculated and charged after to compensate for losses.

  • Final Payment must be received in order to schedule and confirm delivery.

  • All final payments are due before delivery (we will let you know when your piece is ready for delivery) in order for us to secure a day and time, final payments must be made at the same time as the booking. In-Store Pickup, payments must be made before loading the piece. We cannot guarantee a delivery date and time unless final payment is sent to secure your day and time.

  • Our office will contact you to set up an installation day before the unit is fully ready so we can guarantee a date (subject to modifications in case of a unexpected event/delay)

  • If a customer's project is paid with a credit card or a different bank payment method, requesting a chargeback is not valid, a refund must be requested to J94 Global Enterprises (J94 Design) and processed by J94 Global Enterprises, by signing the document, the customer is aware that chargebacks and refunds can only be processed by J94 Global Enterprises (J94 Design)

  • It is important that the customer acknowledge that payments are not due upon customer satisfaction, without any exception all payments are due prior delivery. Customers can pay and agree to a delivery date without seeing the unit or the customer has to wait until photos are ready or stop by our shop to review the unit and pay the outstanding balance prior the delivery/installation.

  • No modifications can be done on site without signature and approval of the customer, this can delay the installation/delivery and an extra FEE could be added to

  • Until the project is paid in full, J94 Global Enterprises owns all materials and cabinetry. J94 Design reserves the right to remove any material, cabinet, or other item pending full payment.

  • If the customer is refusing to pay the outstanding balance after 2 weeks of the first day of install, even if there are a few pieces missing by J94 Design, we will give the customer a 15 days notice before we close the project as delivered and send the outstanding balance to collection with the option of the removal of all units/materials without refunds and charging for the crew that we have to send to remove everything.

  • If the customer refuses to pay the outstanding balance for more than 2 weeks after the first day of the install and even if we are missing items pending for installation, our admin office won’t schedule anything until the full payment is received. We will give a 15 days notice to close the project after the 2 weeks.

  • We record all telephone conversations, emails, and messages to ensure and maintain top-quality customer service, J94 Global Enterprises reserves the right to use these records for any claim/dispute process.

  • Customers won't be compensated for rescheduling, delays or cancellations of the installation, project or delivery. Customers are not entitled to discounts or compensations for disputes, delayed installations / deliveries or in the event of our team having to move your delivery several weeks/months

  • All deposits are non-refundable, if for any reason J94 Global Enterprises agrees to issue a refund or offers a partial refund, this process can take up to 60 days since all refunds have to be reviewed and approved.

  • Pick-up Items must be paid before loading at the time of the pickup install or prior

  • When pick-up items must be inspected by customer (measurements, square, door trim, colour and any other detail or special request)

  • If the customer is installing their unit, we cannot take responsibility of any issues since installation was not performance by us (fitting, trimming, square, level and any other issues at the time of the installation)

  • We do not hold any responsibility if your unit is damaged while transporting after customer pick up.

  • Customers must perform the loading of their custom unit after checking it and paying the outstanding balance.

  • We do not provide any warranty for wear and tear.

  • Please make sure to check your design/sketch before approve since we do not refund, discount or take any responsability if once we are done with the installation the customer no longer likes the design.

  • If by any reason we offer a discount / refund or partial refund to the customer the HST will be excluded and this amount will be only pre tax. E.g. (Total: $10 + HST = $11.3) We will still hold the $1.3 of HST and only discount/refund based on the subtotal.

  • Processing Fee; when you pay with a credit/debit card you will be charged a 3.1% processing fee, this fee is charged by a 3rd party when using the payment platform, you will see the subtotal amount and the processing fee when you click on PAY NOW, if you have any questions about this processing fee, please make sure to ask on of our staff member before making your payment with a Debit / Credit card.

  • Processing Fee; this processing fee is applied to each individual payment made by credit/debit card. J94 Global Enterprises do not benefit from this 3.1% processing fee, this fee is charged by a 3rd party company.

  • In case the customer does not make a final, partial, or full payment, J94 Global Enterprises reserves the right on any items delivered and reserves the right to repossess/remove any items that have not been paid in full. J94 Global Enterprises will have to charge for this removal process and bill the customer for materials, labor, and any other damages created by not making the payment.

  • J94 Global Enterprises are allowed to enter the unit/house/apartment/location where the units are installed/sitting to remove/repossess any items that have not been paid in full.

  • The legal Title of ownership is passed once the item is paid in full by the customer.

  • Late Payment Fee: 2.1% interest will be charged for every month of delay on the amount owed / 25.2% per year.

  • If customers request a chargeback, J94 Global Enterprises reserves the right to send the customer to the collection and charge for administrative fees, depending on the time that our team has to invest in resolving a collection matter, our administrative fee ranges from $150-$1,500 plus applicable taxes.

Customer Service & Social Media

  • We record all telephone conversations, emails, and messages to ensure and maintain top-quality customer service.

  • Photos of the area will be taken for measurements

  • Purposefully making written defamatory statements with the intent of harming our business constitutes libel which is legally actionable.

  • Customers are free to comment and review our work (negatively and positively) but writing defamatory statements/comments on our social media accounts with the intent of harming our business with defamatory statements also constitutes libel which is legally actionable

  • Photos, videos, and general media of the pre-installation and post-installation.

  • J94 Global Enterprises will take photos of the area and unit will be taken during installation and after the installation (these photos and videos will be used and shared on all our social media platforms, website, and any other platform used by J94 Global Enterprises)

  • Photos & Videos of the area will be used in advertisements, customers are not entitled to any compensation.

  • J94 Design (J94 Global Enterprises) is authorized by the customer to take photos and videos of the units and near areas to be posted on social media, website, and other media sites where J94 Design (J94 Global Enterprises) wants to showcase the job done, including advertisement (without compensating the customer)

Spec Facts

  • When using Wood veneer goods or any other sheet goods with patterns, please be aware that it is aware to match patterns as each sheet can change patterns and also depending on the assembly of the unit the direction of the patterns can be different and it is possible that it won’t have a continuous grain/pattern flow.

  • When adding big drawers to your project, please keep in mind that they might be heavy and it won’t be as easy and smooth to close compared with small drawers.

  • Installation of the unit can be as fast as 2 hours and as slow as taking a few days to install depending on your walls and how much adjustment the unit requires.

  • Hydraulic arms must be requested as an ADD-ON

  • We offer service calls, we charge $120 /hr with a min of 5hrs for GTA area and 3hrs for local.

Delays and Issues

Production can be delayed due to the following reasons;

  • Covid-19

  • Government Restrictions

  • Supplier Delays

  • Materials Shortage

  • Staff calling sick

  • Crew members shortage

  • Customer Requesting updates

  • Approval of sketches

  • Several modifications to your sketch

  • Last-minute modifications

  • New modifications to the project will delay the order by a few days depending on the modification.

  • Delay with door materials

  • Any unexpect event or circumstance can force the team to reschedule your installation or finish your installation in a different day.

  • Deliveries can be rescheduled due to circumstances out of our hards such (Staff Shortage, Equipment Failure, Damage while loading or unloading, failure of delivery vehicles, or others) We apologize if an inconvenience was to happen but please keep in mind and be aware that a sudden event could delay your delivery.

  • Please be advised, Weather will affect your delivery, if the weather conditions are not appropriate, for safety reasons. We must reschedule to a different day and time.

  • Delays can be for a few hours up to a few weeks.

  • Production can be delayed due to a shortage of materials from suppliers, due to Covid-19 and government restrictions, suppliers are facing a high volume of orders and a shortage

  • Production can be delayed due to unexpected events, pushing deliveries, and project completion for several weeks.

  • If you have ordered a custom table, depending on our availability, waiting times are from 8-16 weeks.

Responsibility and 3rd Parties

  • Demolition of Wall: The customer will have to remove walls or any other structures of the house or hire a 3rd party to remove/renovate.

  • Electrical: If there is any small or big electrical work required, you will need to hire a licensed electrician. E.g (moving an outlet, running wiring, disconnecting and reconnecting wires)

  • Plumbing: If there is any small or big plumbing work required, you'll need a licensed plumber. E.g (disconnection appliances, reconnecting appliances, water lines, moving water lines, closing water lines)

  • Mold Removal: If the home has had a moisture problem, you may need mold remediation technicians.

  • Customers are responsible for any third party that may need to get involved in the project (electrician, plumber, etc) as those services are out of our practice. Delays may occur depending on the client finding a third party that will affect the installation, on which J94 Design will not be responsible.

  • Cleaning

Cabinet Care Guide

Its simple! Gently use a soft cloth with only warm water and mild soap to wipe down your cabinets.

 

​In more detail….

  • Keeping cabinets clean is important to maintain their finish. Here are instructions on how to properly clean your wood, thermo foil and laminate cabinets.

  • To clean cabinet doors, wipe your cabinets down with a damp cloth or towel. Use a lint-free cotton cloth to dry the doors immediately.

  • Pay special attention to areas around the sink and dishwasher.

  • For stubborn stains, use a mild detergent with warm water in conjunction with a clean soft cloth. Always dry the surface immediately to avoid water marks.

  • Never use abrasive cleaners, scouring pads, or powdered cleansers.

  • Do not allow the oven cleaner to touch any part of the cabinetry.

  • When cleaning glass doors with inserts, use a soft cloth and glass cleaner. Do not spray the cleaner directly on the glass door as the oven cleaner may damage the finish. Spray cleaner onto a cloth and then wipe the glass clean. If the cleaner comes in contact with the finish on the door frame, wipe it off with a clean cloth and dry it immediately.

TIPS & RECOMMENDATIONS

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  • Do not use a dishcloth to wipe the cabinet exterior as it may contain remnants of grease or detergents.

  • It is important to wipe up spills and water marks as they occur.

  • Avoid draping damp or wet dish towels over the doors.

  • It is recommended that with any cleaning you only complete a small area at a time so that any moisture from the damp cloth will not sit on the cabinets for an extended period of time.

  • Always use handles when opening and closing cabinet doors. Skin oil can damage the finish.

  • Do not use a cleanser that is formulated with wax, petroleum solvents, or silicone. The extended use of wax polishes can result in a film build-up, while the use of silicone polishes can harm the cabinet finish.

  • Grease, crayon, lipstick or oil should be rubbed off with a damp cloth. then use mild dish soap with warm water in conjunction with a clean soft cloth and then dry immediately.

  • When using kettles, coffee makers, steamers or crock pots, pull appliances out from under the upper cabinets and set at front of the countertop to let steam vacate the area. Steam can cause damage to the cabinetry.

  • Proper ventilation above the stove is important; be sure to purchase a hood vent that is adequate for your stovetop. Heat can warp wood, discolor finishes, delaminate edges, peel finishes, split joints, and in some cases leave burn marks or even start a fire.

  • Stoves with a self-cleaning feature have the possibility, with the heat generated through the sides, to cause damage to laminate countertops causing finished ends to peel.

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ENVIRONMENT

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  • Control the humidity level in your home. High humidity can warp wood, low humidity can cause shrinkage, and cracking. The recommended average residential humidity level is between 35% - 45%. This keeps your home comfortable while protecting your cabinets as well as other belongings and household structures.

  • Sunlight exposure on cabinets may cause discoloration, and UV rays can also deepen the color of your cabinets. To avoid this, minimize exposure by closing windows. NEW HOME - STRUCTURAL CHANGES

  • When your new home is being constructed, the structural materials and various components are made to suit the requirements at the period of construction. When a house is completed, it will start to settle..

  • Settling may cause structural movement in the house; this movement may affect the cabinets as well as the countertop. Examples: Cabinet doors may need to be adjusted; countertops may separate from the wall and may cause the caulking to crack. This is not warranted, a service fee is applicable to assess and/or make necessary adjustments.

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Tabletop Care Guide

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  • • Keep room humidity even to prevent wood movement. a home should have a humidity level of about 47% If it dips below 45%, it's much too dry, and if it's above 55%, the high humidity may start creating problems such as cracking and splitting. Ensure to watch your humidity levels since this is a wooden piece.

  • Tables can expand/compress depending on the temperature and moisture content, J94 Design cannot offer any warranty or guarantee that small splits can happen over time. We can only provide you with the best tips and tricks to help you avoid it.

  • Showroom Sales are final, customers must check the table and take photos if they wish.

  • All of our tables are kiln dry, Customer is responsible to make sure that humidity levels are between the levels mentioned before.

  • Do not use any chemicals to clean your table, only use a DAMP CLOTH

  • If the table is picked up by the customer, J94 Design is not responsible for any damage caused in the transport of the table.

  • Tables could show cracks in the future due to humidity levels. This is something normal since it is wood and it can be affected by the environment even when sealed, our crew will happily assist you if your table integrity is compromised and will direct you and assist you to fix it but not liable or responsible for it.

  • Please remember that any piece is not scratch-proof, all surfaces are protected to increase scratch resistance. We would like to remind you as we stated before, that all of our phone calls and messages are recorded in our system.

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